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AfricaMoney | August 19, 2017

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Barclays Mauritius enhances customer convenience with remote account opening

Barclays Mauritius enhances customer convenience with remote account opening

Given its twin advantages of convenience and accessibility, this new service has been welcomed by people across the island. (Image: Barclays)

Barclays Mauritius, the Mauritian subsidiary of the British banking major, has started the New Year on a great note by launching its Remote Account Opening service that aims to offer unparalleled customer convenience.

The remote account opening facility comes across as a pioneering innovation in the local market to respond to critical customer expectations.

The British bank intends to shift from a traditional service delivery to a digital delivery model and offer more efficient services in the process. With the help of a tablet, it allows users to freely access or to open an account at least three times faster than the traditional procedure.

This new service allows far greater flexibility to the service offered to its clients. In fact, Remote Account Opening leverages mobile services in order to limit literally any form of physical travel to the bank. For Barclays, this service will enable it to add a new dimension to its clients’ banking experiences while offering proximity and innovation to the customer base.

“I am very pleased that Barclays is the first bank in Mauritius to offer a service based on Remote Account Opening through the iPad,” said Jeremy Stockdale, a Director at Barclays Consumer Banking.

He added that this new facility would demonstrate the unyielding engagement of Barclays to retain its customers with innovative and trustworthy services.

“We aim to use technology to market our products from a global standpoint and for a better customer experience. The Remote Account Opening facility will also add on new services such as “Go to Bank” during the year to offer multiple services to our clients.”

Beyond the evident simplicity of the interface, the system of Remote Account Opening is the outcome of the Bank’s heavy investments in technical expertise.

“This technology simply did not exist, so we had to create a platform to develop various applications, defining the right parameters and most importantly, while delivering innovation we had to ensure that the security of the customers is not compromised,” explains Ajay Beegum, Chief Operating Officer of Barclays Mauritius.

“The launch of the Remote Account Opening facility symbolizes a new era for Barclays. We are currently working on various projects and use technology in order to make our services and products exciting and convenient, while guaranteeing customer safety. It also reduces our carbon footprint,” explains the Chief Operating Officer of Barclays.

“The strength of Barclays lies in the recognition of the bank as an international brand and the fact that Barclays Mauritius is a member of one of the largest financial groups worldwide, therefore it has the potential to attract investment, technical expertise and human resources which are not within the reach of various local banks.”

Given its twin advantages of convenience and accessibility, this new service has been welcomed by people across the island.

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