Cloud ERP Software goes from ‘nice to have’ to ‘must have’
The elevated expectation of ERP users means that complementary technologies are no longer an option or afterthought, but a built-in standard – and responsiveness and flexibility are topmost priorities. (Image: Anglo African)
A study from Software Advice shows that 61% of respondents opt for a new ERP solution to improve integration, as in today’s era, it is not just about the integration of data, but integration with other complimentary software applications and new customer-facing technologies.
Today, to avoid wasting time on update hassles, data duplication, synchronization issues and impacted training times for onboarding employees, it gains increasing importance to integrate an ERP system to make business leaders well equipped with software integration tools.
The study from Software Advice also found that currently, 44% of prospective buyers use “multiple disparate systems” to support their Supply Chain and Accounting processes, describing the common state as “typically a combination of QuickBooks, Excel, and basic project management software.”
In addition, the findings contradict the motivation of the first-generation of ERP adopters, when planning and transaction execution were the drivers for implementing, where today’s generation has higher expectations which go far beyond basic transaction processing.
The study also reveals the dissatisfaction of 54% of existing ERP users with their current system integration capabilities, given these integration capabilities are of high importance – making the implication of lack of integrated information on the speed and accuracy of operational decision-making significant indeed.
Another finding from this study was that 54% of ERP users voted it as a tool to improve integration, 45% noted that ERP improved CRM and 18% of the users agree that it does contribute to the company’s growth and 18% consented that it does improve accounting.
However 24% of the respondents also highlighted that they currently lack of support and 19% also voiced out that it is too expensive.
This new generation of ERP buyers includes experienced ERP users as well as brand-new buyers, whose expectations are elevated to data capture into an integrated database, with reporting tools and dashboards to provide timely insights on business performance. Such insights are expected to fuel the fast development of execution, growth and competition strategies whereby complementary technologies no longer an option or afterthought, but a built-in standard – and responsiveness and flexibility are at the top of the priority list.
The rise of Cloud ERP software and SaaS configurations have helped to foster this expectation – it is now up to this industry to continue supporting the development of better, faster, and stronger business.