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Consumer affairs

17 April 2025

  • Illustration of a man screaming and an old-fashioned phone is coming out of his mouth

    The death of customer service: why has it become so, so bad?

    More than 75% of Britons say they are frustrated with poor service, and chatbot ‘helpers’ aren’t helping. Our consumer champion considers the problem – and how you can complain much more effectively

16 April 2025

  • How to cut your water bills illustration

    Money hacks
    Snub the tub and buy a butt: nine ways to cut your water bill

  • A red telephone on wheels, a mascot for Direct Line Insurance Group Plc, sits on a table as staff members talk in the background in Direct Line's offices

    Consumer champions
    Direct Line chasing me over dead uncle’s cancelled car insurance

15 April 2025

  • Electricity pylons.

    Increased bills for higher earners could fund UK energy upgrade, Ofgem says

  • Stock photo of a hooded figure, resembling a crimninal, with a mobile phone

    Your problems, with Anna Tims
    EE was unapologetic after I tried to stop a sim swap fraud

14 April 2025

  • £50 note seedling growing into UK Bank of England new currency in an earthenware terracotta flower pot

    Yes, the stock markets are in turmoil … but it really is a good idea to invest

    Trump’s tariff chaos has naturally scared some Britons back into the safety of savings accounts – but investing is about playing the long game
  • A modern block of flats with its pale-coloured cladding partially removed

    Your problems, with Anna Tims
    An expelled fire safety engineer has made my flat unsaleable

    My prospective buyers’ lenders view the property as risky because the expert who certified it stands accused of malpractice

    • Octopus and its customers ask Treasury to back zonal electricity pricing

    • Viagogo failing to prevent potentially unlawful practices, say campaigners

    • Garbage bag giant fined $8.25m for falsely claiming products were recycled sea plastic

12 April 2025

  • Chocolate egg wrapped in bright foil, alongside two chocolate easter bunnies in pastel colours.

    Eggs or bunnies? The best UK deals on Easter chocolate treats

  • Decorating the table for an Easter lunch

    ‘Christmas without the stress’: British shoppers embrace Eastermas

10 April 2025

  • Two people sit in front of ASX board

    Trump’s tariffs are rattling Australian markets. Here’s what not to do to protect your investments

    Anxious about your investment or retirement portfolio? Manage these common human reactions to avoid making a volatile situation worse
  • A heat pump in front of a stone cottage; it has a white cabinet housing a black fan.

    Gas boiler fittings outnumbered heat pumps by 15 to one in UK last year – report

    Poorer households shut out of heat pump market and grants should be increased to speed up rollout, thinktank says
  • Woman in a car park buys a parking ticket on a phone app

    Price of parking rises steeply due to English councils’ clean-air surcharges

    The AA says ‘cash-guzzling’ councils are adding clean-air levies to parking tariffs and resident parking permits

9 April 2025

  • A prepay key sits in a prepayment electricity meter in a rented home on February 07, 2023 in Birmingham

    Consumer champions
    My daughter is still being pursued despite ScottishPower recalling £1,000 debt

    Supplier finally confirmed there had been error during IT upgrade but prepay meter saga did not end there
  • Houses around a pretty harbour

    Pandemic-fuelled shift to coast and country has gone into reverse

    Fewer people want to escape from cities – and homes by the sea have lost some of their lustre, says Rightmove
  • The two men stand outside no 11 Downing Street

    George Osborne and Ed Balls podcast censured for Viagogo promotion

    Regulator rejects claim by presenters that most events on the resale site had tickets selling at below face value

8 April 2025

  • Woman looking annoyed, holding a mobile phone

    An entertaining fightback against feedback requests

  • For Sale property agency sign posted outside English terraced houses in Poplar, East LondonLondon

    Your problems, with Anna Tims
    Our divorce ruling may have enabled my ex-husband to trash my credit score

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