MCB recalls 1500 cards upon detection of skimming devices in two ATMs in Port Louis
Mauritius’ largest bank, the MCB, detected fraudulent devices placed on two ATMs in Port Louis last Wednesday, 22 July 2015, following which the bank immediately took steps to block 1500 customers’ cards as a safety measures, keeping client interests foremost.
Mauritius’ largest bank, the MCB, was forced to take steps to block 1500 customer cards from Thursday, July 23 to Friday, July 24 as a precautionary measure, upon detection of fraudulent devices across two ATMs in Port Louis on Wednesday, July 22.
Within 24 hours, 550 customers had already received their new cards courtesy “instant card issuance” and proactive fraud management by the MCB, on a 24/7 basis.
Security cameras placed on the ATM allowed the bank staff to quickly detect these devices and to act proactively by blocking cards which could have been compromised.
Following the detection of these skimming devices, the MCB immediately informed the regulator, the Bank of Mauritius, as well as the police. Furthermore, the security cameras of the entire banking network are presently being examined closely, as well as every cash dispenser.
Customers whose cards were at risk of having been compromised were reached out individually overthe telephone to inform them of the situation and provide them contact details to collect their new cards.
Also, to allow the concerned customers to get their cards back as quickly as possible, MCB branches stayed opened on Saturday, 27 July, 2015.
The MCB reassures its customers and the general public that all the necessary security measures have been taken and the bank continues to proactively protect customer interests.
Antony Withers, Chief Executive, MCB Ltd, notes: “This fraudulent attempt to scam customers of their money by copying their card numbers and their pass codes has been unmasked by our CCTV cameras, which are placed across all our ATMs. We took concrete action and pragmatic steps to protect our customers’ accounts by blocking the cards which could have been affected. We also contacted the customers individually and asked them to visit any of our branches in order to replace their card immediately. We sincerely regret any inconvenience which this situation might have caused. We hope that our customers comprehend the necessity of acting fast to replace their cards and protect their interests.”
In a separate development, the bank has also announced that the winners under the “Oté Refill!”Campaign, were rewarded through a ceremony.
As the Top Sponsor of the 9th Islands of the Indian Ocean Games(JIOI), the MCB wished to mark the event through the campaign “Oté Refill!”, the lucky customers won the prize involved 10 television sets and three VIP stays to attend the JIOI which will be held from 1st till 9 August 2015 in Reunion.