SSR International Airport ranked as Best Airport in African Region
Airports Council International awards the recipients of the prestigious 2014 Airport Service Quality (ASQ) Awards. As the industry’s most comprehensive passenger service benchmarking tool, the ACI ASQ Survey has reliably captured passengers’ immediate appraisal from check-in through departure at the gate at more than 300 airports worldwide. These awards represent passengers’ views on 34 key service. (Image:taximauritiustours)
The Sir Seewoosagur Ramgoolam International Airport was ranked first in two categories of the ‘ 2014 Airport Quality Awards service ‘ of Airports Council International (ACI) namely ‘Best Airport by Region’ and ‘Best Improvement in services’ in Africa.
The airport also appears in the classification of the airports, which obtains two to five million passengers a year.
Airports Council International awards the recipients of the prestigious 2014 Airport Service Quality (ASQ) Awards.
As the industry’s most comprehensive passenger service benchmarking tool, the ACI ASQ Survey has reliably captured passengers’ immediate appraisal from check-in through departure at the gate at more than 300 airports worldwide. These awards represent passengers’ views on 34 key service indicators and are an objective and accurate indicator of the top worldwide performing airports with regard to passenger service.
“Airports are more than simply points of departure and arrival,” said Director General of ACI World, Angela Gittens.
“They are complex businesses in their own right. As such, a focus on serving the passenger has become increasingly important to ensuring success. In the fast-changing landscape of worldwide aviation, ASQ is the key to understanding how to increase passenger satisfaction and improve business performance. “At the end of the day, good business acumen comes down to a simple equation: better service, improved traffic and a healthier bottom line,” Gittens declared.
The Director General of ACI World further added that many airports in 2014 have top the performers list that have made the cut year in and year out and it is on a satisfying note that ASQ programme has been beneficial and will be far reaching on a long –term basis.
Likewise, there are a number of new faces, effectively proving that ASQ has something to offer every airport, whether well versed in passenger satisfaction or just beginning the journey toward customer service excellence.
Finally, The ACI account four categories of awards: Better airport by region, by surface, by small size and in terms of improvement of services.
THE ACI is a non-profit organization and includes 580 members who work in 1 650 airports in 179 countries and territories. This poll of the passengers included 34 indicators, among which the access to the airport, safety, the recording, airport opportunities and the food supply.
About Airports Council International:
Airports Council International (ACI), the trade association of the world’s airports, was founded in 1991 with the objective of fostering cooperation among its member airports and other partners in world aviation, including the International Civil Aviation Organization, the International Air Transport Association and the Civil Air Navigation Services Organisation.
In representing the best interests of airports during key phases of policy development, ACI makes a significant contribution toward ensuring a global air transport system that is safe, secure, efficient and environmentally sustainable.