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Zoe Wood

Zoe Wood is the Guardian's consumer affairs correspondent. Follow her on Twitter

April 2025

  • A red telephone on wheels, a mascot for Direct Line Insurance Group Plc, sits on a table as staff members talk in the background in Direct Line's offices

    Consumer champions
    Direct Line chasing me over dead uncle’s cancelled car insurance

  • Decorating the table for an Easter lunch

    ‘Christmas without the stress’: British shoppers embrace Eastermas

  • A young girl holding a Lego mini doll

    Lego drops diversity terms from its annual sustainability report

  • View from above of the postbox, which has a solar panel on top

    Royal Mail trials postbox with parcel hatch, solar panels and barcode scanner

  • Consumer champions
    My daughter is still being pursued despite ScottishPower recalling £1,000 debt

  • UK mortgages: warning over big fees as homebuying season arrives

  • Cost of Easter rises as UK chocolate, lamb and hot cross bun prices soar

March 2025

  • A large propane tank against a red brick wall

    Consumer champions
    Ofgem’s energy price cap doesn’t cover our LPG supply

  • A selection of Easter eggs on a supermarket shelf.

    Surging cost of cocoa leads UK shoppers to shell out more for smaller Easter eggs

  • Scrapyard with scrap vehicles

    Consumer champions
    I tried to sell my car but was told it had been written off

  • Close-up of woman holding house key in new home

    Stamp duty: removals firms swamped as thousands of Britons race to complete

  • ‘Desperately hoping’: the Britons who risk paying thousands more if they miss stamp duty deadline

  • Europe live with Jakub Krupa
    Heathrow closure: airport resumes some flights today and hopes for full Saturday service – as it happened

  • Heathrow closure: what are your rights if your flight has been cancelled?

  • Consumer champions
    Mobile top-up firm dragging its feet over fully refunding my mum £1,900

  • Consumer champions
    TV Licensing sent a legal warning after I logged on to iPlayer at a friend’s house

  • ‘Bloody awful!’: Martin Lewis hits out at crypto scams costing victims dear

  • Royal Mail to increase price of first-class stamp to £1.70

  • ‘You get sucked in’: crypto scam victims on how they lost up to £162,000

  • Revealed: the scammers who conned savers out of $35m using fake celebrity ads

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