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Business

  • Illustration of a man screaming and an old-fashioned phone is coming out of his mouth

    Consumer affairs
    The death of customer service: why has it become so, so bad?

    More than 75% of Britons say they are frustrated with poor service, and chatbot ‘helpers’ aren’t helping. Our consumer champion considers the problem – and how you can complain much more effectively
    • A Yodel van making a delivery in Cornwall

      Acquisitions
      Polish parcel locker network InPost buys UK delivery firm Yodel for £106m

    • BP
      Firm braces for investor rebellion at first AGM since climate strategy U-turn

    • Retail
      Temu and Shein warn of US price hikes from next week due to Trump tariffs

    • Exclusive
      UK officials label trade documents ‘secret’ to shield from US eyes amid Trump tariff war

    • Gail’s
      UK bakery chain to drop soya milk surcharge after campaign by Peta

    • Italy
      Venice’s €5 tourist fee returns – and will double for last-minute day-trippers

    • Booksellers
      ‘Book brigade’: US town forms human chain to move 9,100 books one-by-one

    • Environment
      Council plans legal action over ancient London oak felled by Toby Carvery

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Opinion & analysis

  • Keir Starmer and Donald Trump

    Can we stop pretending a trade deal with Trump will be a gamechanger for the UK. It won’t

    Martin Kettle
  • The chancellor, Rachel Reeves, meets China’s vice-premier, He Lifeng, during a visit to Beijing earlier this year.

    Editorial
    The Guardian view on UK-China relations: a dilemma made sharper by Brexit

  • The Bank of England with tulips in the City of London financial district

    Economics
    Good news on UK inflation may be short-lived amid trade war and rising household bills

  • A pile of fly-tipped rubbish in Birmingham

    Editorial
    The Guardian view on Birmingham’s bin strikes: a wake-up call for Labour

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Spotlight

  • Street performer standing in a crowd with a placard

    London
    ‘This platform gave me everything’: street performers rue end of busking at Leicester Square

    Westminster Council said it was ‘left with no choice’ but to bring in a controversial ban due to noise complaints

Multimedia

  • The British Steel plant in Scunthorpe

    Politics Weekly UK
    What’s next for British Steel?

  • A woman walking through the Christmas wholesale market in Yiwu

    Podcast
    Trump’s trade war: the view from China

    As the Washington-Beijing trade war grows deeper, who will blink first? Amy Hawkins reports
  • The World Food Programme was forced to close all 25 of its bakeries this month because of the Israeli blockade on humanitarian aid
    1:06

    Israel-Gaza war
    Last bakery in Gaza goes mobile as Israel's blockade forces others to shut

    The World Food Programme was forced to close all 25 of its bakeries this month because of the Israeli blockade on humanitarian aid
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Your money

  • How to cut your water bills illustration

    Snub the tub and buy a butt: nine ways to cut your water bill

  • A red telephone on wheels, a mascot for Direct Line Insurance Group Plc, sits on a table as staff members talk in the background in Direct Line's offices

    Direct Line chasing me over dead uncle’s cancelled car insurance

    • Increased bills for higher earners could fund UK energy upgrade, Ofgem says

    • HSBC and Co-op Bank cut mortgage rates as Halifax and Lloyds ease rules

    • EE was unapologetic after I tried to stop a sim swap fraud

    • Neil Woodford to launch subscription-based investment service

    • Yes, the stock markets are in turmoil … but it really is a good idea to invest

    • An expelled fire safety engineer has made my flat unsaleable

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